EN

AML Policy

Marketexchange.io has implemented a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) policy to prevent its services from being exploited for illegal purposes, including money laundering, terrorism financing, or other financial crimes. This policy aligns with global regulations and local legal standards.

Purpose and Scope

The goal of this policy is to ensure that marketexchange.io operates transparently and responsibly by identifying, monitoring, and reporting any potentially unlawful activities. All transactions conducted through marketexchange.io are subject to this policy, which applies to every user and service interaction.

Verification Measures

  1. Client Identification:
    • Collect full name and date of birth of the user.
    • Validate identity using official government-issued identification.
    • Confirm the user’s residential address with supporting documents such as utility bills or bank statements.
  2. Document Examination:
    • Ensure submitted documentation is authentic and accurate.
    • Cross-reference user data with international watchlists and sanction databases.
  3. Transaction Monitoring:
    • Conduct ongoing reviews of transactional behavior to detect anomalies.
    • Use a risk-based approach to prioritize potentially suspicious transactions.

Handling Suspicious Activities

If a transaction or user activity raises suspicion, marketexchange.io may:

  • Temporarily suspend the transaction pending further investigation.
  • Request additional information from the user to verify legitimacy.
  • Notify appropriate regulatory authorities when necessary.

Examples of flagged activities include:

  • Use of cryptocurrency mixing services or anonymizing tools.
  • Transactions involving entities or individuals subject to sanctions.
  • Transfers linked to fraudulent schemes or hacking incidents.

KYC Documentation Requirements

Users flagged for review must provide:

  • Details on the origin of funds, with screenshots and transaction links.
  • Purpose of the transaction and intended recipient information.
  • Proof of communication with involved parties verifying the transaction’s legitimacy.
  • A valid photo ID and a selfie with the ID and a handwritten note showing the current date.

Failure to provide requested documents within the specified timeframe may result in transaction cancellation or permanent asset freezing.

Responsibilities of AML Officers

Designated AML officers are tasked with:

  • Reviewing and monitoring daily transactions.
  • Investigating and documenting suspicious activities.
  • Reporting findings to relevant authorities as per legal requirements.

Data Privacy and Retention

All information collected during the KYC process is securely stored and accessible only to authorized personnel. Data retention complies with the durations specified by applicable regulations.

Additional Fees and Refunds

Transactions identified as high-risk may incur an additional fee of up to 5% to cover the costs of enhanced due diligence. Refunds for frozen assets are processed only after successful KYC verification.

User Support

For assistance with transaction inquiries, verification processes, or to preemptively check for potential blocks, users can contact marketexchange.io’s support team via live chat.

Amendments and Updates

Marketexchange.io reserves the right to amend this policy as required to reflect changes in laws or industry standards. Users are advised to stay informed about any updates to ensure continued compliance.

This policy underscores marketexchange.io’s commitment to ethical, secure, and lawful operations, ensuring trust and transparency for all users.