You sent funds to a Fixed-rate crypto swap in two transactions, perhaps because your wallet deducted a network fee, “send max” delivered less than expected, or you sent a second transfer to cover a shortfall. Do not send a third top-up. Save the live order details, verify both deposits on the correct blockchain, and send one complete evidence packet through official MarketExchange support.
Summary: Two deposits are not automatically combined under the original Fixed quote. Stop sending, collect the Order ID, timer, amount, network, and both full TxIDs, then contact official support once. MarketExchange may recalculate, refund with applicable deductions, or reject the transaction if processing is technically impossible.
This guide covers two transfers already sent to one MarketExchange Fixed-order deposit address. A combined wallet total does not prove that both transactions will be merged at the original rate.
Stop the third top-up before changing the case
Do: stop all further transfers to the same Fixed order. Keep the wallet, browser tab, order page, and blockchain records available. If the order is still open, capture it before the page changes.
Do not: send the missing difference, try to “unlock” the original rate, create another order for the same funds, or assume a third transaction will make the first two qualify. If you already sent a third transfer, stop now and list every relevant TxID chronologically.
Record the amount beside You send, the asset and exact network, the order’s deposit address, each on-chain amount, any wallet fee, and the current order status. The two deposits may total the intended amount, may be lower, or may differ because of network charges.
Safety workflow: Stop third send → capture live order fields → verify both explorer records → prepare one support message → wait for the platform’s review.
Collect both TxIDs, the Order ID, and the Fixed timer screenshot
Build one evidence packet that lets support match both deposits to the exact order. A transaction hash is also called a TxID; copy the complete value exactly as shown by the wallet or block explorer. Use the explorer amount received by the order address, not merely the amount your wallet attempted to send.
- Open the original order page and copy the Order ID.
- Record the pair, sent asset, selected network, deposit address, and the values beside You send and You receive, if visible.
- Capture the Fixed-rate period or timer shown on that order page. The applicable lock is the period specified on the Platform for that order, not a universal number from another exchange.
- Open the correct explorer for the selected network and copy the complete TxID for the first transfer.
- Record its confirmed amount, recipient address, network, and explorer URL.
- Repeat the same process for the second transfer and keep its amount separate.
- Compare both explorer amounts with You send without guessing at a fee or rate adjustment.
- Save the original screenshots and links together, including timestamps, amounts, network, and transaction status.
| Evidence | What support needs to see | Why it matters |
|---|---|---|
| Order page | Order ID, pair, asset, network, You send amount, status | Identifies the exact request |
| Fixed timer | Screenshot of the period shown on the Platform | Shows order-specific lock information |
| First deposit | Full TxID, amount, network, explorer link | Proves the first payment |
| Second deposit | Full TxID, amount, network, explorer link | Proves the second payment and split |
| Comparison | Total of both explorer amounts versus You send | Shows whether the total was short, exact, or different |
A wallet can deduct a network fee from a maximum send. That may explain a short first transfer, but sending the difference later does not guarantee the Fixed quote. Never include seed phrases, private keys, wallet passwords, two-factor recovery codes, or secret API credentials.
Apply Terms 2.2.1 without promising the original Fixed quote
Treat a two-transaction deposit as a case that may be handled under MarketExchange Terms of Use 2.2.1. A Fixed rate is locked only for the limited period specified on the Platform.
Terms 2.2.1 identify events that can affect a Fixed transaction: sending after the Fixed-rate period, sending an incorrect amount, using an incorrect network, and sending funds in multiple transactions. This condition can apply even when the combined amount appears close to the original request.
MarketExchange reserves the right to take one of three routes:
- Recalculate at the current market rate. The result may use market conditions at processing rather than the quote shown when the order was created. This is a possible platform decision, not a rate you can select by sending more.
- Refund after applicable deductions. Network, liquidity provider, and processing fees may be deducted. Terms 2.2.1 do not state a universal percentage.
- Reject the transaction if processing is technically impossible. Rejection is not a promise that every split deposit can be automatically recovered.
These are rights reserved by MarketExchange, not a three-button menu for the sender. Support and the processing team must assess the order, network, confirmation data, and transaction history. One deposit arriving within the displayed period does not guarantee the original Fixed quote.
Do not confuse the Fixed lock with the general processing period. The Terms describe exchange processing as taking from 30 minutes to 72 hours, but that is not the duration of a Fixed-rate lock. Only the period shown on the relevant order page documents that order’s lock.
Where a refund is technically possible, it is sent only to the original wallet address from which the cryptocurrency came. Incorrect wallet details, network, MEMO, Destination Tag, or Payment ID remain the user’s responsibility, and recovery can carry additional fees. Assets blocked by authorities, law enforcement, or a court may not be refundable.
Open one official support request with the complete packet
Send one clear request through the official MarketExchange Support Center. The support page provides online assistance and lists [email protected] for order-related contact. Keep all evidence in the same conversation.
Do not trust an unsolicited message asking for a “rate unlock” payment, private key, or coins sent to a new address. An incoming private message is not verified merely because it knows your Order ID or TxID.
Use a subject such as Two deposits to one Fixed order: [Order ID]. Include:
- Order: Order ID and order date.
- Request: state that two transactions went to one Fixed-order deposit address and that no further transfer will be made.
- Details: asset, selected network, You send amount, and Fixed period shown on the Platform.
- Deposit one: full TxID, explorer URL, and amount received on-chain.
- Deposit two: full TxID, explorer URL, and amount received on-chain.
- Comparison: sum of both on-chain amounts versus You send.
- Context: explain any wallet fee, send-max use, or intended top-up.
- Evidence: attach the order and timer screenshots plus useful wallet screenshots and explorer links.
- Safety statement: confirm that you will not send a third payment unless official support instructs you in the same verified thread.
Use only the official website support route or contact details published there. The official Telegram link published by MarketExchange is t.me/Marketexchange_io, but a random incoming account or cloned profile is not an order-resolution channel. Never pay a stranger an “unlock,” “activation,” “verification,” or “release” amount.
After sending the packet, keep the ticket number, avoid duplicate requests, and answer questions in the same thread. A pause may reflect mandatory AML/KYC review; it is not evidence that another payment will release the order. Terms 2.11 says a claim after completion should be submitted within seven business days with full information and evidence. Send the packet as soon as you identify the split.
Use one exact send inside the displayed Fixed period next time
Prepare the wallet, asset, network, address, amount, and fee before funding the next order. Send the exact requested amount in one transaction and use the order page as the source for the Fixed period.
- Choose the correct asset and blockchain network in the MarketExchange widget.
- Check the recipient address and any required MEMO, Destination Tag, or Payment ID.
- Review You send and estimate the wallet’s network fee separately.
- Confirm that the wallet can send the requested amount plus the required fee.
- Check that the Fixed period shown on the Platform is still active before broadcasting.
- Send one exact deposit to the order address, not several partial transfers.
- Save the TxID and compare the on-chain amount with the order details.
- Use official support if the payment is late, short, on the wrong network, or otherwise mismatched. Do not repair it with an improvised top-up.
“One exact send” means the amount requested by the order arrives as one deposit transaction. It does not mean adding extra funds to compensate for an uncertain fee. If the amount is unclear, pause before broadcasting and verify it on the wallet confirmation screen.
Check that the destination belongs to the live order you just created. Do not reuse an old address from a screenshot, message, or previous swap. Under Terms 2.12, the user is responsible for wallet address, network, MEMO, Destination Tag, and Payment ID details.
Repeatable workflow: Choose asset and network → create order → compare exact amount and fee → verify address and required tag → check the displayed Fixed period → send once → save TxID.
For the current split order: No third transfer → evidence packet → official support → platform review → follow the documented outcome.
Frequently asked questions
Will MarketExchange combine both deposits into one Fixed payment?
Do not assume that it will. Terms 2.2.1 list multiple-transaction deposits as a condition that can affect a Fixed order. MarketExchange may recalculate at the current market rate, refund after applicable deductions, or reject the transaction if processing is technically impossible.
Do I get the original Fixed quote if the first transaction arrived on time?
Not automatically. The terms do not state that the first transaction keeps the original quote while the second is treated separately. Provide the timer and both TxIDs, then wait for the platform’s review.
Should I send the missing difference?
No. Do not send a third top-up or open another order for the same funds until official support reviews the first two deposits. A wallet fee may explain the shortfall, but a later payment does not restore the Fixed conditions.
What if both deposits add up exactly to You send?
Report both transactions separately. The multiple-transaction history remains relevant. Include each full TxID, explorer amount, network, and Order ID so support can decide how the order is handled.
Where can an approved refund be sent?
Where technically possible, the Terms provide for a refund only to the original wallet address from which the cryptocurrency came. Do not ask an unofficial contact to redirect it or provide private keys. Recovery may involve additional fees and is not guaranteed in every situation.
How do I know whether a rate-unlock message is real?
Do not pay it. Use the official MarketExchange support page or the order-related email published there, and keep the request in one verified thread. A legitimate resolution should not require your seed phrase, private key, or payment to an incoming stranger.
Disclaimer: The material in this article is not financial or investment advice. Everything stated here reflects the author's personal view and should not be treated as a recommendation to trade or invest. We make no warranties regarding the accuracy, reliability or completeness of the information presented. Cryptocurrency markets are highly volatile and can move unpredictably. Before committing any funds, every investor, trader or crypto user should study several independent sources and check the regulations that apply in their own jurisdiction.