When you receive Bitcoin, it’s important to understand that the funds are not instantly spendable. After a Bitcoin transaction is initiated, it is transmitted across the Bitcoin network. To become fully validated and irreversible, this transaction must be incorporated into a block on the blockchain. The act of including a transaction within a verified block … Read more

What are Bitcoin network confirmations? When you receive Bitcoin, the transaction needs to be validated by the Bitcoin network before you can use the funds. This validation process involves including the transaction in a “block,” which is a record of transactions. Each time a block containing your transaction is added to the blockchain, it’s considered … Read more

What is a Destination Tag (Memo)? A destination tag (or memo) is an extra identifier that helps exchanges correctly credit funds to your account. This is particularly important when exchanges use shared wallets for multiple users. The tag acts like an account number within the exchange’s wallet. Without the correct destination tag, your funds may … Read more

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In this section you can find frequently asked questions.

MarketExchange endeavors to provide accurate and comprehensive information to authorized authorities within the limits of its capabilities. However, MarketExchange does not warrant or guarantee the accuracy, adequacy, or completeness of the information provided. Information may contain inaccuracies or omissions due to various factors, including, but not limited to, human error, technical limitations, or system failures. … Read more

To ensure prompt processing, information requests from authorized law enforcement officials must include the following: Agency Details: Name of the law enforcement agency. Proof of authority and current position of the requesting officer. Officer identification (e.g., badge number, internal ID). Official government email address (state domain). Government organization contact information (email, phone). Request Specifics: Name … Read more

In cases of immediate danger, such as risk of death or serious bodily harm, please mark your email subject line as “URGENT REQUEST.”

MarketExchange processes requests from law enforcement agencies worldwide in accordance with our Terms of Service, Privacy Policy, and applicable laws. For efficient processing, MarketExchange prefers to receive all requests via email at info@marketexchange.io.

MarketExchange.io complies with lawful requests from authorized law enforcement agencies. To submit a request, authorized officers must provide official documentation verifying their authority. This guide outlines the process for law enforcement officials to request customer and transaction information from MarketExchange.io. As detailed in our Terms of Service, MarketExchange.io is operated by MarketExchange Technology Limited, a … Read more

I filled an application, but the funds haven’t appeared in my account. Why? Several factors can cause a delay in receiving funds. Please review the following to troubleshoot the issue: Verify Transfer Details: Double-check that all transfer information is accurate. Incorrect details can lead to an “Error” status and you’ll receive an email notification explaining … Read more

My Bitcoin transaction has received the necessary confirmations after the expected time, and my application was canceled. What should I do? If your Bitcoin transaction has been confirmed after the expected timeframe, and your application was subsequently canceled, please contact our online support team through our website. They will be able to investigate the issue … Read more

Several factors can contribute to delays in Bitcoin transaction confirmations: Network Congestion: Increased transaction volume on the Bitcoin network can lead to backlogs, slowing down processing times. Transaction Fees: Miners prioritize transactions with higher fees. Lower fees may result in longer wait times. If your Bitcoin transaction is delayed, please remain patient. Most transactions are … Read more